New Water Service Installation

To request the installation of new water service to a property, you may download and complete a New Water Service Inquiry form by clicking on the link below. Upon receipt of your form, New Jersey American Water will review your request to verify water service is available to your property. We will contact you within 5 -10 business days regarding the receipt and status of your application. It is important to complete all the fields on the application so we may process your request as quickly as possible.

New Water Service Inquiry Form (pdf)

Questions and Answers about the New Water Service Inquiry Process

Is there a fee for installation of a service?

Upon review of your request, NJAW will review your information to determine if your property falls within a "New Jersey Smart Growth" area. If your property falls within a "Smart Growth" area there typically is no fee for a domestic service if your property is fronted by an existing water main. If your property falls outside a "Smart Growth" area, NJAW is required to charge the customer for the full installation cost of the service. Click here for more information on the New Jersey Smart Growth amendment.

How long does the service installation process take?

Your application will be processed within 5-10 business days upon receipt. During this time you will be notified of receipt of your application, acknowledgment of service availability and notified of any fees.

New Jersey American Water will apply for any street opening permits, any other required permits, request a utility markout, and schedule the service for installation. The entire process can take up to 16 weeks, based upon receipt of payment, receipt of an approved street opening permit, and the order of your request.

After the service is installed, how do I do I activate service to have the water turned on?

When you are ready to have the water turned on for the newly installed service, simply call our Customer Service Center at 1-800-652-6987, to initiate service and to have the water turned on.

What happens if a water main does not front my property?

Upon receipt of your inquiry, we will review our facility drawings and possibly conduct a site visit to ensure a water main does front the property. In a case where the water main needs to be extended, you will be notified and your request will be forwarded to Developer Services , which will prepare an estimate to extend the water main.